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Customer reviews

Autopilot · Active
Pending reviews
3
Average rating
4.3/ 5
Replied this month
9
Victor Brunon GoogleMaison Aldéric · Presqu’île

First visit and certainly not the last. Warm welcome, an inventive autumn menu and perfectly paced service. The veal sweetbreads with porcini are to die for.

Establishment response
The AI is writing the reply…
Click a review or a screen to take over.The business, its reviews and its team are fictional.

Your customers expect a reply. And they notice when there isn't one.

  • 89%expect the business owner to respond
  • 80%would readily choose a business that replies to every review
  • 42%would avoid a business that never replies
  • 50%would avoid a business with generic replies

Share of the 1,002 US consumers surveyed by BrightLocal in February 20261.

It replies on its own. Within hours.

Three times a day, weekends included, ReplyTop checks for new reviews and drafts their replies. Each one goes out about an hour later, without you opening the app.

Discover how it works

  • Connect your Google profile

    Sign in with Google and pick your establishments: nothing to install, no password to share.

  • Never a canned reply

    Every reply picks up a detail from the review and varies its wording from one reply to the next.

It writes like you. Because it has read your replies.

Every review gets its own reply, which ReplyTop writes and then posts for you. From Starter, it also takes on your voice, learned from the replies you have already posted, and follows your instructions.

The ReplyTop voice

With no setup at all, ReplyTop replies like a shopkeeper taking two minutes: two or three plain sentences, one detail from the review, nothing made up and nothing canned.

  • Posted on its own, about an hour after each review check
  • In each customer's language
  • If you wish, 1- and 2-star reviews wait for your go-ahead

Google reviews · Épicerie Aldéric

  • Thomas Girard5 out of 5 stars
    The 24-month Comté they recommended at the counter was perfect, and so was the country loaf. We'll be back for the holidays.
    Many thanks! We're glad you enjoyed the 24-month Comté and the country loaf. See you for the holidays.
    Scheduled
  • Camille Roux3 out of 5 stars
    Great products, but only one till open on Saturday morning: a twenty-minute wait.
    Hello, we're glad you like our products, and sorry about the twenty-minute wait on Saturday morning. We will look at how many tills we open that day.
    Scheduled
  • Marc Petit2 out of 5 stars
    Ordered a gift hamper: it arrived two days late, without the little note I had asked for.
    Hello, we are sorry about the two-day delay and the missing note in your hamper. We will check what happened with your order.
    To approve

Fictional example: the shop, its customers, their reviews, and Léa's replies and instructions are made up for illustration.

You stay in control. Whenever you want.

  • Critical reviews can wait

    To approve

    If you wish, 1- and 2-star reviews wait for your approval before anything is posted.

  • In the customer's language

    French, English, Spanish, German, Italian or Portuguese: the reply follows the language of the review.

  • Your instructions to the AI

    From Starter

    Tone, signature, key phrases: every reply follows your guidelines.

  • All your establishments

    Pro

    Up to 5 establishments on Pro, each with its own settings.

  • Your team

    Pro

    Invite colleagues as editors or readers, establishment by establishment.

  • Trustpilot too

    From Starter

    The Chrome extension writes your replies and posts them on Trustpilot, right from your reviews page.

What you gain. Backed by the numbers.

Time back every week, a reply for every customer, and a better-kept Google profile.

The time you get back

Read the review, find the right tone, write, publish: every reply takes a few minutes. On autopilot, ReplyTop handles it.

Set the sliders to match your business.

30
5
30 hra year spent writing replies · or 2 hr 30 min a month

Faster than your customers expect

81% of US consumers expect a response within a week1. On autopilot, yours is live within hours.

What your replies change on Google

Google keeps its algorithm confidential. Here is what we do know, with sources.

  1. You reply to every review

    Google itself lists “Respond to reviews” among its tips to improve your local ranking2.

  2. More reviews follow

    Hotels that start replying receive 12% more reviews, and fewer negative ones3.

  3. Your ranking can climb

    “More reviews and positive ratings can help your business's local ranking,” Google writes2. And 47 experts attribute 20% of Google Maps ranking to reviews4.

An illustration, not a promise: Google also ranks by relevance and distance, and a better position can't be requested or bought2.

Start for free. Switch plans anytime.

Choose the plan that matches your number of locations. No hidden fees.

  • Free

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    €0/month

    no credit card

    • 5 replies a month
    • 1 establishment managed
    • Standard AI replies on your Google reviews
    • Tracking dashboard & statistics
    Create my free account
  • Most popular

    Starter

    Everything a business with a single location needs.

    €10/month

    billed as €120 once a year

    • 100 replies a month
    • Management of 1 establishment
    • Your voice and your instructions to the AI
    • Google + Trustpilot reviews
    • Tracking dashboard & statistics
    Get Started

  • Pro

    For several locations, or a team that replies together.

    €32/month

    billed as €384 once a year

    • Everything in Starter, plus:
    • 200 replies a month per establishment
    • Up to 5 establishments
    • Access for your team
    • Priority support, within 24 business hours
    Get Started

More than 5 locations? Get in touch

Questions? Here are the answers.

Quick answers about how ReplyTop works.

Take your evenings back. ReplyTop answers your reviews.

Connect your Google profile in a few clicks: your next reviews get their reply, without you having to think about it.

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Sources of cited studies

  1. 1.BrightLocal, Local Consumer Review Survey 2026 (opens in a new tab), February 11, 2026. Survey of 1,002 US consumers conducted in February 2026.
  2. 2.Google, Tips to improve your local ranking on Google (opens in a new tab), accessed September 29, 2026. Official Google Business Profile help page.
  3. 3.Davide Proserpio, Georgios Zervas, Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews (opens in a new tab), Marketing Science 36(5), 645–665, 2017. Peer-reviewed journal. Data: hotel reviews and managers' responses.
  4. 4.Darren Shaw, Whitespark, Local Search Ranking Factors 2026 (opens in a new tab), November 6, 2025. Survey of 47 local search experts scoring 187 factors. These are expert estimates: Google does not publish these weightings.
  5. 5.Darren Shaw, Whitespark, 10 Common Local SEO Myths Debunked (opens in a new tab), August 27, 2025. Article by the author of the Whitespark survey, reporting his own test of keywords in review replies.
  6. 6.Google, Tips to get more reviews (opens in a new tab), accessed September 29, 2026. Official help page, section "Tips to write better review replies".